RETURN

• Make a return from Metropolitan France

You have 15 days after receiving your order to make a return.

To do so, simply contact us at contact@polene-paris.com to request a return.

Please note that the bag must not have been worn; the reimbursement may be refused if the bag shows signs of use.

For a return from France, we will send you a pre-paid label, by email, that is valid for 7 days. This label has to be stuck on the outside of your parcel.

Therefore, you will be able to return your bag (preferably in a box so that the bag is not damaged during transport) by dropping off in a Colissimo deposit point or at the Post Office.

You will be refunded within 15 days of us receiving your return and you will be sent confirmation by email.

• Make a return from the European Union

You have 15 days after receiving your order to make a return.

Please note that the bag must not have been worn; the reimbursement may be refused if the bag shows signs of use.

We are sorry but we do not offer free returns for returns outside of France.

To make a return, just contact us at contact@polene-paris.com to inform us of this return. We will then give you the return address.

You will then be able to return your bag (preferably in a box so that the bag is not damaged during transport) using the carrier of your choice.

You will be refunded within 15 days of us receiving your return and you will be sent confirmation by email.

• Make a return from a non-EU country

You have 15 days after receiving your order to make a return.

Please note that the bag must not have been worn; the reimbursement may be refused if the bag shows signs of use.

Unfortunately, we do not offer a free return for returns outside of France.

In order to return a bag, please send an email to contact@polene-paris.com to inform us of your request. We will then give you the return address and the proforma invoice to stick on your package. Please note that if this invoice does not appear on your package (next to your shipping label), your package will be held in customs, and your refund will be delayed.

You can use the carrier of your choice to return a bag.

You will be refunded within 15 days of us receiving your return and you will be sent confirmation by email.

• Make a return in our shop

You have 15 days after your purchase in our shop or upon receiving your order to make a return.

Please note that the bag must not have been worn; the reimbursement may be refused if the bag shows signs of use.

For an order placed on our website, it is possible to make a return in our Parisian shop. Just drop your bag off in the store and we will proceed with your refund.

• Return a bag bought in our shop

The return for a purchase in our shop can only be done in our boutique.

It is not possible to return your shop purchase via the Post.

Please note that a refund can only be made on the card used for payment.

• Refund

A refund is made within a maximum of 15 days after receiving the returned package, however we make every effort to ensure that it is made within three days following reception. Your refund will be confirmed by email.

The amount is refunded to the bank account of the card used to pay the order.

• My bag has a defect

If your bag has a defect upon receipt, we invite you to contact us directly via the address contact@polene-paris.com and send us photos of the problems encountered, so that we can offer you the most suitable solution.

• Responsabilty and sending

Once shipped, the return package and its contents are the responsibility of the customer until the package has been received by the company Polène.