PRIVACY POLICY & COOKIE POLICY POLÈNE

Updated on [07/04/2025]

1. PRIVACY POLICY

POLÈNE prioritizes respecting the right to privacy and protecting the personal data of individuals who visit, browse, and, where applicable, place orders for products on its website accessible at https://euro.polene-paris.com/ (hereinafter the "Website") (hereinafter referred to as "User(s)").

This document aims to inform Users about the conditions under which POLÈNE collects, stores, uses, and processes Users' personal data on its Website (hereinafter referred to as the "Privacy Policy").

Users may consult the Privacy Policy at any time at the bottom of the Website’s page. Any User who disagrees with this document is invited not to use the Website.

POLÈNE reserves the right to amend the Privacy Policy at any time, particularly to comply with changes in legislation, regulations, case law, editorial or technical developments, or updates to its services that impact the collection and processing of personal data.

POLÈNE encourages Users to regularly consult the latest version of the Privacy Policy whenever they visit the Website or wish to place an order.

POLÈNE ensures that the personal data (hereinafter referred to as "Personal Data") collected is processed in compliance with the provisions of Regulation (EU) 2016/679 of April 27, 2016, relating to the protection of natural persons regarding the processing of Personal Data and the free movement of such data, known as the "GDPR." POLÈNE also complies with the applicable national data protection laws.

1.1 Data Controller 

The processing of Personal Data is implemented by LA CADETTE, a simplified joint-stock company with a capital of €29,334, registered with the Paris Trade and Companies Register under number 810 940 528, with its registered office located at 60-62 Rue du Louvre, 75002 Paris (hereinafter referred to as "POLÈNE"). POLÈNE operates the Website and acts as the Data Controller under the Regulations.

1.2 Collected Personal Data

Personal data refers to information that identifies an individual directly or indirectly, particularly through reference to an identifier or a name.

Personal Data is collected by POLÈNE:

• Directly: when Users voluntarily fill out forms on the Website, such as when subscribing to newsletters or ordering products.

• Indirectly: during Users' navigation on the Website (e.g., connection and navigation data necessary to provide services by POLÈNE). For more information on Cookies and how to change preferences, please refer to the "Cookie Policy."

The Personal Data collected from Users may include:

• Identification Data: name, surname, email address, postal address, phone number;

• Personal Information provided by the User in their account: date of birth, shoe size;

• Order Data: billing information, delivery details, order history;

• Login Data: login credentials, passwords;

• Navigation Data: date and time of connection and/or navigation, browser type, browser language, IP address, location, and geolocation data;

• Financial Data: payment information (e.g., credit card number, expiration date, security code, authorization number);

• Other Information: any information Users provide to POLÈNE in the context of customer service or contact requests.

The provision of Personal Data is necessary to achieve the purposes described in section 1.3. Failure to provide such information may delay or prevent POLÈNE from delivering its products or services.

No sensitive personal data about Users is collected, such as data related to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, or sexual orientation

1.3 Purpose of Data Collection 

Users’ Personal Data is collected and processed to enable POLÈNE to:

• Provide services available on the Website;

• Create and manage customer accounts;

• Fulfill orders and manage User-related operations (e.g., delivery, tracking);

• Respond to information requests;

• Send newsletters, promotional offers, and special deals;

• Comply with applicable legal obligations;

• Ensure the proper functioning and continuous improvement of services;

• Manage Users' requests to exercise their rights.

1.4. Data Retention

In compliance with legal requirements and the Regulations, POLÈNE retains Users' Personal Data only for as long as necessary to fulfill the purposes described above.

1.5 Recipients of Personal Data

The individuals or entities who may access Personal Data include:

• Authorized POLÈNE staff;

• Companies hosting Personal Data;

• Authorized subcontractors: newsletter service providers, audience analysis providers, secure payment providers, anti-fraud service providers ;

• Third parties placing functional cookies;

• Judicial or administrative authorities upon request to meet legal obligations.

1.6 Data Transfers Outside the EU

When Personal Data is collected or stored in a country outside the European Union (EU) or the European Economic Area (EEA), POLÈNE ensures a sufficient and appropriate level of protection in compliance with the Regulations.

1.7 Security

As the Data Controller, POLÈNE commits to implementing all necessary technical and organizational measures to safeguard the security and confidentiality of Personal Data, ensuring protection against unauthorized access, alteration, or disclosure.

1.8 User Rights

Users have the following rights regarding their Personal Data under the Regulations:

• Right to information (Art. 13, 14 GDPR)

• Right of access (Art. 15 GDPR)

• Right to rectification (Art. 16 GDPR): to correct inaccurate, incomplete, or outdated data.

• Right to erasure (Art. 17 GDPR): to request data deletion under specific conditions.

• Right to restrict processing (Art. 18 GDPR).

• Right to data portability (Art. 20 GDPR): to receive data in a machine-readable format or transfer it to another provider.

• Right to object (Art. 21 GDPR): to object to processing, except where legitimate reasons prevail.

• Right to lodge a complaint (Art. 77 GDPR): with the competent supervisory authority (e.g., CNIL in France).

• Right to withdraw consent (Art. 7 GDPR).

• Right to set post-mortem instructions (Art. 85 Data Protection Act).

Users may exercise these rights by contacting POLÈNE via:

• Email: rgpd@polene-paris.com

• Postal Mail: LA CADETTE, 60-62 Rue du Louvre, 75002 Paris

POLÈNE may request additional information, such as proof of identity, to process such requests.

If Users believe their rights have not been respected, they have the right to lodge a complaint with the supervisory authority.

1.9 Links to Third-Party Websites

The Website may provide links to third-party websites. POLÈNE is not responsible for the processing of Personal Data by these third-party websites. Users should consult their respective privacy policies.

2. COOKIES POLICY

Privacy Preference Center

"Manage your cookie preferences"

2.1. Definitions

A cookie is a text file saved on the User's computer, tablet, or mobile device, which records and tracks data about their use of the website. Cookies are managed by your internet browser.

By continuing to use the POLÈNE website, the User agrees to the configuration of their cookies and acknowledges understanding the terms of POLÈNE's cookie policy.

The User can modify their preferences at any time by visiting the "Manage your cookie preferences" section.

2.2. Use of Cookies

Cookies are used by POLÈNE for statistical purposes, particularly to adapt and enhance the User's experience on the Website.

2.3. Types of Cookies Used

POLÈNE uses the following types of cookies:

• Strictly necessary functional cookies:

• Name:

• _ab

• _orig_referrer

• identity_state

• identity_customer_account_number

• _secure_session_id

• Cart

• cart_sig

• cart_ts

• checkout_token

• Secret

• Secure_customer_sig

• storefront_digest

• cookieconsent_status

• cookieconsent_preferences_disabled

• _gid

• __cfduid
  
  

• Purpose: Ensure the proper functioning of the Website

• Analytics cookies:

• Name:

• shopify_fs

• _shopify_s

• _shopify_sa_t

• _shopify_uniq

• _shopify_visit

• _shopify_y

• customer_auth_provider

• customer_auth_session_created_at

• _y

• tracked_start_checkout

• _ga

• _gat

• __atuvc

• __atuvs

• __utma

• Purpose: Determine the number of visits and traffic sources to measure and improve the Website's performance

• Third-party cookies:

• Cookie name: 

• Purpose: data collection related to advertising, ad personalization, and optimization of targeted ad campaigns.